Alco Air Is Growing Again!
And we’re looking for motivated individuals to join our team, both in the office and in the field. If you are looking for a fresh start, you’re dedicated to customer service and willing to learn – We Want To Speak To You!
We offer competitive pay, a positive working environment, company truck (for technicians dependent on skill level), the latest technology & training, full benefits package, 401K & opportunities for bonuses. Fill out our employment form or call (903) 212-7708, today!
Customer Service Representative
Location: Alco Air
Description:
Customer Service Representative — Alco Air (Longview, TX) Full-Time • Steady Schedule • $16–$20/hr • In-Person
Do you love helping people and getting them taken care of right away? Alco Air is looking for a Customer Service Representative to be the voice of our company — the first point of contact helping customers with their HVAC and plumbing needs, getting them scheduled fast, and making sure they feel confident they called the right place. If you're organized, friendly, and thrive in a fast-paced environment, this is a great opportunity.
Who We Are Alco Air is a trusted name in home services, delivering top-tier HVAC and plumbing to families across East Texas. We keep things moving with organized systems and a team that takes care of customers quickly.
The Role As our CSR, you'll answer incoming calls, schedule service quickly, and keep customers and technicians connected — delivering a great experience on every call while keeping a high volume organized and moving.
Requirements:
What We Offer
- Competitive hourly pay — $16–$20/hour
- Consistent, steady schedule
- Medical, dental, and vision insurance
- PTO and paid holidays
- A supportive team environment
What You'll Do
- Answer incoming calls and get customers scheduled quickly
- Assist customers with their HVAC and plumbing service needs
- Communicate clearly and professionally with customers and technicians
- Prioritize calls, including urgent and emergency requests
- Enter and update customer information accurately
- Handle a high call volume while staying organized and efficient
What We're Looking For
- Previous CSR or call-center experience in an HVAC or plumbing company (required)
- Strong communication and customer service skills
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable following call scripts and processes
- Positive attitude and team-first mindset
- Knowledge of ServiceTitan a plus In-person position: 4 weekdays, 11:00 AM–8:00 PM, plus Saturday 8:00 AM–5:00 PM.
Why Alco Air? If you enjoy helping people, staying busy, and making sure customers are taken care of quickly, we'd love to talk. Apply today.
HVAC Install Lead
Location: Alco Air
Description:
Take the lead. Earn what you're worth.
Are you a skilled HVAC installer ready to step into a leadership role? Alco Air is looking for an experienced Lead Installer who takes pride in clean, code-perfect work and knows that a great installation is about more than equipment — it's about the customer experience from start to finish. In this role, you'll run your own installs, mentor your assistant, and set the standard the rest of the team measures up to. With a performance-based pay structure offering $80K+ earning potential, your skill and drive directly shape your paycheck. If you're ready to lead, grow, and do work that lasts, we want to hear from you.
What You'll Do
As Alco Air's Lead Installer, you'll own the proper installation of heating, ventilation, and air conditioning systems from start to finish. You'll lead and train your installation assistant, ensure every job is executed to code and industry standards, and communicate with customers before, during, and after the install to deliver a true 5-star experience. You'll protect and care for each customer's home throughout the process and accurately complete every pre-install, safety, and post-install checklist.
Requirements:
Key Responsibilities
- Create a customer experience that exceeds the expectations set by the SRM or Comfort Advisor
- Maintain professionalism and clear communication throughout the installation, ensuring the customer is fully prepared to operate their new HVAC system upon completion
- Install HVAC systems — including furnaces, air conditioners, heat pumps, ductless mini-splits, and ductwork — to minimum standards and installation manual requirements
- Perform thorough start-up and testing of installed systems to ensure proper operation, and complete and sign the Safety, Quality, and Assurance Report
- Follow all safety procedures and use protective equipment as required, completing and signing the Job Site Hazard Analysis Report (JHAR) before beginning work
- Maintain accurate records of work performed and materials used, and call into the Project Management Team upon completion to communicate any issues and replenishment needs
- Collaborate with team members and project managers to complete installations on schedule
- Stay current with industry standards, building codes, and licensing requirements
What You Bring
- At least 1 year of experience leading HVAC installations (required)
- EPA Certification
- Exceptional communication and customer service skills
- Strong problem-solving skills
- Valid driver's license with a clean driving record
- Ability to lift heavy equipment and work in confined spaces or at heights
Working Conditions
This role regularly involves working in both indoor and outdoor environments with extreme variations in temperature. Climbing, heavy lifting, standing, stooping, bending, crouching, kneeling, sitting, and reaching are all required. You should be able to work in tight spaces such as attics and crawlspaces, lift 50 pounds, and push, pull, carry, or maneuver heavier items. The role occasionally requires working at heights of 15 feet or more above ground and calls for good visual acuity — close, distance, peripheral, and depth perception. Willingness to work hours outside the normal schedule when needed is expected.
Why Join Us
At Alco Air, we invest in our people because we know skilled technicians are the foundation of everything we do. You'll have access to industry-leading training, advanced tools and technology, and a team genuinely committed to your growth. Pair that with a pay structure that rewards your performance, and you've got a place where your craftsmanship is valued and your career — and your earnings — have real room to grow.
